It's well defined CRM module helps consultants to manage and analyze customer interactions and data to drive sales growth by improving business relationships with customers.
It provides option to hold and access client information as individuals or as households i.e. clients on the same address.
The main functions include recording various customer interactions (over email, phone calls, or other channels), automating various processes such as tasks, alerts and giving managers the ability to track performance and productivity based on information logged within the system.
Simple enquiry to quote and quote to booking flow.
Integration with web enquiries creates enquiries without any manual efforts, minimizing loss of data due to human errors and helps consultants to respond enquiries faster. It also allows to track enquiry to quote conversion and quote to booking conversion.
The most popular & flexible itinerary builder allows consultants to create multiple versions of itinerary & manage them easily. It quickly creates itinerary documents based on templates of your own design.
It also provide option to email correspondence to client or itineraries and client preferences to the supplier.
Operations covers the post booking activities, it generates checklists for group and FIT departures and reports for ground agents, hotels and airport representatives.
- Departure date wise tour status list to allow for post booking activity planning
- Hotel directory, airport representative list, rooming and passport lists allows for clear flow of information between tour operator, client and ground agent
- Batch processing for invoices
- Back office handling group tour availability
Direct Marketing helps maintain client profile, generate mass mailers and analyze the brochure productivity.
- Advertisement and campaign definition with costs and media
- Flexible questionnaire definition and handling
- Handling flexible, extensive and comprehensive mass mail process that selects, generates and marks the mail merges into client correspondence
MIS helps the management get accurate and online information to make accurate decisions.
- Enquiry till booking conversion
- Individual and group tour gross operating process analysis
- Year on year sales analysis
- Country wise, supplier wise MIS
- Individual quote conversion and group tour tentative booking analysis